Frequently Asked Questions


About Africa Journeys

Financial security
Is Intrepid financially secure?
Yes. Intrepid started in 1989 and have been profitable almost every year since 1991. Intrepid have substantial financial reserves that exceed the requirements set down by IATA and Australia's Travel Compensation Fund. This enables us to cope with major downturns in business such as that which occurred following September 11. See the next question for more information on what happens to your money.


What happens to my money when I pay for my trip?
When Intrepid receives money from either you or from your travel agent, the funds are deposited into a Client Trust Account. The money stays in this account until the day of departure of your trip. Why? So that in the unlikely event of Intrepid ever going broke, your money is still safe and you would get it back in full. Intrepid's Client Trust Account is independently audited every year in accordance with Australia's Travel Compensation Fund (TCF) standards. The TCF is a legislated body governing the licensing and operation of travel agents in Australia. Failure to meet financial criteria reflecting the financial viability of a travel agent results in revocation of the agent's licence to trade. Intrepid are licensed under these arrangements.


Is my travel agent financially secure?
It is an unfortunate fact that travel agents do go broke from time to time. If you are using a travel agent, it is your responsibility to ensure that the agent is financially sound. This is important as the agent may hold your money before sending it to us for your trip. Should that agency go broke before we have received your money, then it may be lost. Different countries have different levels of legislation, licences, bonds, trust accounts and/or insurance schemes to protect you. These vary greatly from country to country and some countries have no such protection at all. Please research this carefully to make sure the money you are paying is secure. Where there are no protection systems in your country, at least look at how long the business has been trading, ask others about their reputation and seek independent advice on reputable travel agencies.


Employment with Africa Journeys Escapes
I am interested in working with Intrepid Travel - where do I find out more?
To find out what it's like to work at Intrepid, all the exciting perks and what's available right now, visit our employment pages (link to employment page).


Journeys Foundation
What is The Journeys Foundation?
The Journeys Foundation (JF) is a not-for-profit fund that helps bring support to non-government organizations in the places that Africa Journeys visits. Each year the fund distributes donations from Africa Journeys and travelers to more than organizations across Africa.


What kind of organisations does The Journeys Foundation benefit?
Organisations working in the areas of:

  • health care
  • education
  • child welfare
  • sustainable development
  • environment
  • wildlife protection.


What's the advantage of a traveller donating to The Journeys Foundation?
The Journeys Foundation is registered as a charity and 100% of donations received are donated to the local beneficiary organizations in an annual grant. Africa Journeys contributes into the fund also and pays for all the administration costs. You can be assured that your donation will get to the organization, be used for a significant need and make a real difference, such as pay a nurse's wage, build a much-needed classroom, pay for 10 students' school fees or help treat injured wildlife.


How can I donate?
Then best way is through wire transfer and online with a Visa or Mastercard credit card. Your donation and credit card details are secure, and you will receive a receipt immediately.


Can I donate to any local organization through The Journeys Foundation?
No. The Intrepid Foundation offers a selection of organizations that they have come to know well, and have conducted 'due diligence' checks to ensure they are well run, trustworthy and do genuinely effective and important work with the money raised. We currently have more several organizations in over 3 countries.


Website Problems

What do I do if I am unable to open a link on the Africa Journeys Escapes website?
Oh no! We really want to get you where you need to go. Please tell us what's broken through our info@africajourneys.co.ke and our resident techno-gurus will fix it as quickly as possible.


About Africa Journeys Trips


Trip Style
Which style of trip is right for me?
Our three styles of travel - Classic, Connoisseur, Family, Special Interest, Tailor Made - cover a whole gamut of travel experiences. To find out which one has 'You' written all over it, visit our Trip Styles page (link to trips styles page under About Africa Journeys, Departures).


Are trips physically demanding?
Want to lie in a hammock and not move until cocktail hour? We've got a trip for that. Want to power up the side of mountain at high altitude? We've also got a trip for that. To determine what type of trip suits you best, each of our trips comes with a Physical Rating to let you know how physically demanding it is.... or isn't. 1 is not at all, 5 is pretty hardcore and 3 is somewhere in between.


Travelling with Children
Does Intrepid have family trips?
Intrepid offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and Intrepid has set minimum ages to ensure that the included activities suit each age range. Additionally, you'll notice that some of the more adventurous destinations have a higher minimum age. Please click here full details and FAQs associated with our Family Adventures.


Group Trip Information
Who are Intrepid travellers?
Intrepid adventures are for travellers with a yearning to get off the beaten track. Whether you're travelling solo, with a group of friends, or are aged 18 or 70, there is an Intrepid adventure to suit your interests and comfort level. Each Intrepid adventure has a physical and cultural grading to help you decide if the trip is right for you. No special skills are required for most adventures, just a sense of adventure and a curiosity about the world. Even on our camping adventures no previous experience is required; our tents are easy to set up, even for first-time campers.


How many people will be on my trip?
Good things come in small packages, which is why we keep our group sizes down. This means we're small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you'll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people. Our Overland trips are in purpose-built vehicles that can carry up to 24 travellers. Group sizes are displayed on each trip's overview page on our website.


Are there age restrictions on your trips?
For the majority of our trips the minimum age is 12. An adult must accompany all children under the age of 18. Our Overland Adventures have a minimum age of 18. Younger children are allowed on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip's overview page on the website. Most of our trips don't have a maximum age limit, but a Self-Assessment Form is required for all passengers 70 years and over.


Who will be my group leader?
While we can't tell you who your leader is prior to departure, we can tell you they will be awesome. Our leaders are experts in their regions, some because they've been travelling there for years, others because they're locals and can't wait to show you their backyard. On longer journeys, or ones that travel through more than one country, you may change leaders part way through - but this just means double the awesomeness.


Can I just do part of the trip?
Although you won't be reimbursed for any portion of the trip unused, you can opt to sign off the trip if you need to leave a day or so earlier. If you let us know before travel that you'll be arriving late or need to leave before the trips ends, we will notify our team on the ground to best accommodate your requirements.


Can I make any changes to the itinerary of my group trip, either before or during the trip?
Please make sure you are happy with your group trip itinerary before booking because we are unable to change them for individual travellers. However, if you and a group of friends, colleagues or even your school would like your own personally designed itinerary, get in contact with our very talented Private Groups; they can tailor an itinerary just for you..


Can I add an extra night on the beginning or end of my group trip, either before or during the trip?
You sure can. Just ask your travel specialist at the time of booking.


Single Travellers


I'm travelling alone - is that OK?
This is the beauty of the Africa Journeys style of travel: many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people.


If I am a single traveller will I be charged a single supplement?
As a single traveller, you will usually have the choice of either paying a single supplement or sharing with someone of the same gender. No single supplement is available on our Basix style adventures.


Room Types
Can we book a triple room?
Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. As our bookings are made well in advance, individual room requests can't be guaranteed.


Can I book a single room?
You can book pre and post accommodation on a single basis; however, throughout your Intrepid trip, rooming is organised on a twin-share basis. Some trips do have a single supplement available - check a trip's overview page on our website, or their Trip Notes, to see whether a single supplement is offered. If so, please request this at the time of booking. Weather (When to travel)


What is the best time of year to travel? What is the weather expected to be like in my chosen destination at the time I want to travel?
In our Destination pages on our website we provide guidelines on the best time to travel to major cities in each Intrepid destination. Go to the Destinations page of our website's menu, choose the relevant continent, choose the 'Explore' page for the relevant country then go to the snapshot button on the red right-hand menu. For more general weather information we suggest you visit http://www.worldweather.org


Food & Drink
I have special dietary requirements - will they be catered for?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we'll pass the information onto your leader.


What will the food be like on my trip?
Food is one of the most exciting parts of travel. There may be some familiar fare but often you'll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own - this means you can eat to suit any budget or desire.


Can I drink the water in the countries I visit?
In some destinations it may not be wise to drink the local water. For more details, you can find country-specific information in our fantastic Destination Pages, which can be found in the red menu bar at the top of our home page, or by going to the below link and then choosing the destination you are travelling to.


Optionals


What are optional activities? Where can I find details on optional activities?
Our trips always offer a bunch of exciting optional activities. When you arrive at each destination, your leader will brief you on your options and help you book them. If you are keen to plan ahead, the Trip Notes have a list of included and optional activities under each day in the itinerary. You'll also find more options on the ground, which your leader will advise you of at the time.


Do I book and pay for optional activities now or during the trip?
In most cases, optional activities are booked and paid for on the ground. This allows you the flexibility to change your mind as you relax into travelling mode and meet friends. There are a couple of exceptions to this: Rio Carnival extras, balloon safaris in Africa and our Urban Adventures. These will all need to be booked prior to departure to secure the activity. Chat to your travel agent or Intrepid specialist about this.


Can I opt out of certain activities if I want to?
Absolutely. If there are included or optional activities that you don't wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made by Intrepid.


Sustainable Travel
How does Intrepid support sustainable travel and protect the environment? Wherever we go in the world we travel with respect for the people and the environment. We're working hard to make our business as responsible and sustainable as possible, from our head office through to our trips on the ground. Find out more on our Responsible Business pages. Learn how you can travel responsibly with our top Responsible Travel tips.


Before You Travel
How to obtain Trip Notes
How do I obtain Trip Notes/itinerary for full details of my trip?
Every trip has a set of trip notes, accessible on our website, that gives you in-depth information about all aspects of your trip. To access your Trip Notes, please visit your trip's specific facts page on our website. To get there, either enter the name of the trip (or the Trip Code) into 'Find an Experience' (which you'll find under our picture banner on the main web pages; or use 'enter your keywords' on other pages) and click on the search icon. Your trip will appear - click on the trip name and you'll be taken to its overview page. The Trip Notes are in the red menu on the right-hand side of this page - click on this and voila! Travel Insurance


Do I need travel insurance?
Travel insurance is compulsory for all Intrepid travellers and should be taken out at the time of booking. At a minimum, your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged. To find out more about travel insurance or purchase it through Intrepid, click here. Visa Information


How do I find out about the visa requirements for the trip I am interested in?
While we do include information in our Trip Notes about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost.


How do I organise my Visa?
Please contact the relevant local embassy, or visit a travel agent, to organise your visa/s.


Do you help with Visas?
There are certain destinations, such as Central Asia and Iran, where you will need support documentation from Intrepid in order to apply for your visa. The 'visa section' of you Trip Notes will include information about what you need to send to us (scanned passports, employment letters etc.). Intrepid can't assist in the actual application of visas, but you can do this through the embassy or with the support of a travel agent. Safety and Medical Information

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